REPAIRX — TERMS & CONDITIONS

Effective Date: 04/09/2026

Last Updated: 04/09/2026

Website: repairx.online

Customer Support: 9897344005

WhatsApp: 9897344005

Email: repairx40@gmail.com

Repair Center:
Shop No. 85, Opp. Girls Primary School,
Aya Nagar, New Delhi, Delhi – 110047

1. INTRODUCTION

These Terms & Conditions (“Terms”) govern the use of the RepairX website, mobile phone repair, pickup, inspection, repair, warranty, and delivery services (“Services”) provided by RepairX (“RepairX”, “we”, “us”, or “our”).

By accessing the RepairX website, creating an account, placing a service request, handing over a device, or using any RepairX Service, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use RepairX Services.

2. SERVICES

2.1. RepairX currently provides mobile phone repair and related pickup and delivery services within Delhi NCR, subject to service availability.

2.2. Services may include hardware repair, component replacement, software-related services, diagnostics, testing, and other mobile-phone repair services offered through RepairX.

2.3. RepairX may determine whether a particular device or repair request is technically serviceable after inspection and diagnosis.

2.4. RepairX may accept new, used, refurbished, or previously repaired mobile phones, subject to inspection.

3. CUSTOMER ELIGIBILITY

3.1. Customers aged 18 years or above may independently use RepairX Services.

3.2. Customers below 18 years may use RepairX Services only with the permission and involvement of a parent or legal guardian.

3.3. The customer represents that they are the lawful owner of the device or are legally authorized by the owner to submit the device for repair.

4. SERVICE REQUEST AND INSPECTION

4.1. Customers may submit a repair request through the RepairX website or through other officially supported RepairX channels.

4.2. Initial inspection/diagnosis does not carry a separate inspection fee.

4.3. The device may be inspected to identify the reported fault and any other visible or technical issues relevant to the repair.

4.4. A repair estimate may be provided after inspection.

4.5. The customer may approve or decline the proposed repair.

5. REPAIR APPROVAL

5.1. After an estimate is provided, the customer will have up to 72 hours to approve or decline the repair.

5.2. Approval may be provided through an officially supported RepairX communication channel, website interface, WhatsApp, call, or other method accepted by RepairX.

5.3. Once the customer approves a repair at a stated price, that approved repair price will be treated as the applicable repair price.

5.4. RepairX will not add hidden charges to an approved repair.

5.5. If an additional fault is discovered that requires additional work or cost, RepairX will obtain fresh customer approval before carrying out the additional chargeable work.

5.6. If the customer does not respond within 72 hours, the device may remain at the RepairX repair center until the customer provides further instructions.

6. PICKUP AND DELIVERY CHARGES

6.1. If the customer proceeds with an approved repair, pickup and delivery will be provided free of charge, subject to service availability.

6.2. If the customer chooses inspection/diagnosis but does not proceed with an available repair, a ₹59 pickup/drop service charge may apply.

6.3. If RepairX is unable to complete the repair because the required part is unavailable, the ₹59 charge will not be applicable.

6.4. RepairX will communicate any applicable charges before the customer is required to make payment.

7. DEVICE HANDOVER AND IDENTIFICATION

7.1. At pickup, RepairX may verify the customer and device using an OTP.

7.2. RepairX may take photographs and/or a short video of the device before accepting it for repair. These records may document the device's condition, visible damage, accessories, and identifying characteristics.

7.3. Device identification may include model, colour, visible physical characteristics, and other relevant details.

7.4. IMEI verification may be performed where reasonably necessary but is not mandatory in every case.

7.5. Customers should remove personal/external items such as chargers, cables, covers, boxes, SIM cards, and memory cards before handing over the device.

7.6. RepairX is not responsible for personal/external items left inside or with the device to the extent permitted by applicable law.

8. PRE-EXISTING DAMAGE AND PREVIOUS REPAIRS

8.1. RepairX may accept devices that have previously been repaired by another technician, local shop, service center, or third party.

8.2. Third-party or pre-existing components may affect repairability, performance, or reliability.

8.3. RepairX may inform the customer of risks identified during inspection.

8.4. Failures arising from pre-existing damage, third-party repairs, or third-party components are not automatically covered by RepairX warranty.

9. WATER / LIQUID-DAMAGED DEVICES

9.1. Liquid- or water-damaged devices may be accepted on a case-by-case basis.

9.2. Repairing a liquid-damaged device does not guarantee permanent or complete restoration.

9.3. Future failures or consequences associated with previous liquid exposure may not be covered by RepairX warranty.

9.4. The customer acknowledges that liquid damage can cause hidden or progressive damage to electronic components.

10. SCOPE OF REPAIR RESPONSIBILITY

10.1. RepairX's responsibility is generally limited to the specific fault, component, or repair work approved and performed.

10.2. Repairing one component does not constitute a guarantee regarding the overall condition or future performance of the entire device.

10.3. Pre-existing or unrelated faults may remain after the repair.

10.4. RepairX does not guarantee that a device with severe, liquid, physical, motherboard, or multiple-component damage will be fully restored.

11. DAMAGE CAUSED DURING REPAIR

11.1. RepairX will exercise reasonable care while handling customer devices.

11.2. If a customer alleges that additional damage occurred while the device was under RepairX's handling, RepairX may investigate the matter using available pickup photographs/videos, inspection records, repair records, technician records, and delivery records.

11.3. Where RepairX determines that damage was caused by its handling or repair work, an appropriate resolution may be provided, subject to applicable law and the circumstances of the case.

12. REPAIR PRICE

12.1. The repair price communicated to and approved by the customer will be the applicable price for that approved repair.

12.2. No hidden charges will be added to an approved repair.

12.3. Additional repairs or replacement parts requiring additional payment will require fresh customer approval.

12.4. If the customer refuses to pay an amount that was previously approved, RepairX may retain the device at the repair center until the applicable payment is received, subject to applicable law.

13. PAYMENT METHODS

13.1. RepairX currently accepts payment through:

• UPI
• Cash on Delivery (COD)

13.2. Payment must be completed before or at the time of final delivery, as applicable.

13.3. RepairX may provide electronic payment confirmation through the website, WhatsApp, or other supported communication channel.

14. REPAIR TIME

14.1. Repair time estimates are approximate and are not guaranteed deadlines.

14.2. Repair may be delayed due to part availability, supplier delays, technical complexity, workload, device condition, unforeseen faults, or circumstances beyond RepairX's reasonable control.

14.3. RepairX will make reasonable efforts to keep the customer informed of significant delays.

15. QUALITY CHECK

15.1. After repair, RepairX may perform a quality check on the repaired component and basic functions of the device.

15.2. Testing may include relevant hardware, software, charging, display, touch, camera, speaker, microphone, buttons, connectivity, and other functions as reasonably applicable.

15.3. A quality check does not guarantee that every existing or future fault in the device has been eliminated.

16. DATA AND PRIVACY

16.1. RepairX respects the privacy of customer data.

16.2. Technicians will access customer data only to the extent reasonably necessary for repair, diagnosis, testing, or troubleshooting.

16.3. RepairX will not intentionally access, copy, use, disclose, or share personal photos, videos, documents, chats, contacts, or other private content except where reasonably necessary for the Service or required by law.

16.4. Customers are responsible for deciding whether accounts such as Google, Apple ID, WhatsApp, or other services remain logged in during repair.

16.5. Certain technical repairs may require device access, authentication, or other customer cooperation.

17. DATA BACKUP AND DATA LOSS

17.1. Customers are strongly advised to back up all important data before handing over their device.

17.2. RepairX does not guarantee preservation or recovery of customer data.

17.3. Hardware failure, software repair, motherboard work, storage failure, factory reset, or other technical procedures may result in data loss.

17.4. The customer accepts responsibility for maintaining appropriate backups of their data.

18. FACTORY RESET / DATA WIPE

18.1. Certain software repairs or technical procedures may require a factory reset or data wipe.

18.2. RepairX will seek customer approval before intentionally performing a factory reset/data wipe.

18.3. The customer acknowledges that a factory reset may permanently delete data from the device.

19. REPLACED PARTS

19.1. Where reasonably possible, a customer may request the replaced component after repair.

19.2. If the customer requests the old component and it is available for return, RepairX may provide it to the customer.

19.3. Parts that are not requested may be retained, recycled, disposed of, or handled in accordance with applicable practices and law.

20. WARRANTY

20.1. Where a RepairX repair includes a warranty, the applicable warranty period and terms will be displayed on the electronic invoice and/or customer account.

20.2. Warranty coverage applies only to the repair/component and conditions specified in the applicable warranty.

20.3. For a valid warranty claim, eligible pickup, repair, and delivery services will be provided without additional charge, subject to the warranty terms.

20.4. Warranty does not automatically cover unrelated faults, physical damage, liquid damage, misuse, accidental damage, third-party repairs, or other exclusions specified in the applicable warranty.

20.5. If the device is opened, repaired, modified, or serviced by a third-party/local technician during the RepairX warranty period, the applicable warranty may become void.

20.6. If a warranty claim is not covered, RepairX will explain the applicable reason.

20.7. If the customer wishes to proceed with a paid repair after a warranty claim is rejected, a normal repair estimate will be provided.

20.8. A rejected warranty claim will not automatically attract the ₹59 inspection/pickup charge merely because the warranty claim was submitted.

21. ELECTRONIC INVOICE

21.1. RepairX will provide an electronic invoice through the website/customer account or another supported electronic method.

21.2. The invoice may include:

• Repair/service performed
• Part used
• Part type (Original/OEM/Compatible, as applicable)
• Total amount
• Warranty information
• Technician name
• Repair date
• Device details

21.3. Customers are responsible for reviewing the invoice and warranty information.

22. REPAIR STATUS AND COMMUNICATION

22.1. Repair status updates may be provided through the RepairX website and/or WhatsApp.

22.2. Pickup confirmation may also be provided through the website and/or WhatsApp.

22.3. Customers are responsible for providing accurate contact details and monitoring relevant communications.

23. DELIVERY AND FINAL HANDOVER

23.1. Before final handover, the customer may be asked to verify the basic condition and functionality of the device.

23.2. Payment confirmation may be required before final handover.

23.3. OTP verification may be required to complete delivery.

23.4. The customer may authorize a family member or another person to collect the device, provided the required OTP/verification is successfully completed.

23.5. Once the required verification, payment, and handover process is completed, the delivery will be treated as completed.

24. 15-DAY DELIVERY RULE

24.1. After RepairX notifies the customer that the repair has been completed, normal doorstep delivery will be available subject to the applicable delivery process.

24.2. If the customer does not accept delivery or does not complete the delivery process within 15 days after repair completion notification, RepairX will no longer be required to provide another doorstep delivery attempt under the standard service.

24.3. After the 15-day period, the customer must collect the device from the RepairX repair center.

25. 90-DAY DEVICE CUSTODY PERIOD

25.1. RepairX will maintain responsibility for the device for 90 days from the later of:

• the date the repair is completed; or
• the date the customer is notified that the repair is completed.

25.2. Customers are expected to collect their device within the applicable period.

25.3. After the 90-day period, RepairX's contractual custody responsibility for the device will cease to the extent permitted by applicable law.

25.4. After expiry of the 90-day period, RepairX will not ordinarily accept claims alleging loss or non-return of the device under its contractual custody obligation, subject always to applicable law and any non-waivable legal rights.

25.5. RepairX may continue to store an uncollected device after this period where reasonably possible, but such continued storage does not extend the contractual custody period.

26. REPAIR NOT POSSIBLE

26.1. If a device cannot reasonably be repaired, RepairX will return the device to the customer.

26.2. If the required repair part is unavailable and the repair therefore cannot be completed, the ₹59 pickup/drop charge will not apply.

26.3. If a customer simply declines an available repair after inspection, the applicable ₹59 pickup/drop charge may apply.

27. DEVICE REFUSAL

27.1. RepairX may decline a repair request where, following inspection or diagnosis, the device is considered unsuitable or impractical for the requested service, subject to applicable law.

27.2. Reasons may include severe physical damage, technical condition, safety concerns, unavailable parts, or other legitimate service limitations.

28. CUSTOMER RESPONSIBILITIES

The customer agrees to:

• Provide accurate information about the device and reported fault.
• Provide accurate contact and delivery information.
• Remove SIM cards, memory cards, and personal/external accessories where applicable.
• Maintain backups of important data.
• Provide required approvals in a timely manner.
• Pay approved charges.
• Collect the device within the applicable collection period.
• Use RepairX Services only for lawful purposes.

29. FRAUD, MISUSE AND MULTIPLE ACCOUNTS

29.1. RepairX may take reasonable action against fraudulent, abusive, misleading, or unauthorized use of its Services.

29.2. This may include cancellation of service requests, suspension of accounts, refusal of promotional benefits, or other appropriate measures, subject to applicable law.

29.3. Customers must not create multiple accounts or use false information to obtain promotional or other benefits.

30. ₹100 WELCOME BONUS / REPAIRX WALLET

30.1. Eligible users who successfully register/login to an eligible RepairX account may receive a ₹100 Welcome Bonus credited to their RepairX Wallet, subject to applicable promotional conditions.

30.2. The ₹100 Welcome Bonus is promotional wallet credit and is not cash.

30.3. The Welcome Bonus cannot be withdrawn, transferred to another person, converted into cash, or exchanged for cash.

30.4. The Welcome Bonus may be used only through repairx.online for eligible mobile phone repair services.

30.5. The Welcome Bonus cannot be used for unrelated purchases or withdrawn from the RepairX Wallet.

30.6. The Welcome Bonus will remain valid for 30 days from the date it is credited to the customer's RepairX Wallet.

30.7. After expiry of the 30-day validity period, any unused Welcome Bonus will expire automatically and will not be converted into cash.

30.8. RepairX may restrict or cancel promotional credits where it reasonably identifies duplicate accounts, fraudulent activity, misuse, abuse, or attempts to obtain multiple promotional benefits.

30.9. The Welcome Bonus is subject to any additional promotional conditions displayed on the RepairX website at the time of registration or credit.

30.10. RepairX may modify, suspend, or discontinue promotional campaigns subject to applicable law and the terms applicable to the relevant campaign.

31. LIABILITY

31.1. RepairX will exercise reasonable care in providing its Services.

31.2. To the extent permitted by applicable law, RepairX will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Services.

31.3. RepairX does not guarantee recovery of lost, deleted, corrupted, or inaccessible data.

31.4. Nothing in these Terms is intended to exclude or limit any liability, right, remedy, or protection that cannot legally be excluded or limited under applicable law.

32. FORCE MAJEURE

RepairX will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to natural disasters, fire, flood, strikes, government restrictions, transport disruptions, supplier failures, internet/network failures, civil disturbances, or other unforeseen events.

33. DISPUTE RESOLUTION

33.1. Customers should first contact RepairX Customer Support regarding any complaint or dispute.

33.2. RepairX will make reasonable efforts to review and resolve complaints in good faith.

33.3. Where necessary, RepairX may review:

• Pickup photographs/videos
• Device inspection records
• Repair records
• Technician records
• Payment records
• Delivery records
• OTP/verification records

33.4. Where reasonably necessary, an independent or third-party technical inspection may be considered.

33.5. If a dispute cannot be resolved amicably, it may be referred to the appropriate competent authority, forum, or court in accordance with applicable law.

34. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable in India, subject to applicable consumer protection and other mandatory legal rights.

Any court or legal forum having jurisdiction under applicable law may hear a dispute relating to these Terms or the Services.

35. CHANGES TO THESE TERMS

35.1. RepairX may update or modify these Terms from time to time.

35.2. Updated Terms may be published on the RepairX website.

35.3. Continued use of RepairX Services after an update may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

36. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

37. ENTIRE AGREEMENT

These Terms, together with the applicable repair estimate, invoice, warranty terms, promotional terms, and other applicable service-specific conditions, constitute the agreement governing the customer's use of RepairX Services, subject to applicable law.

38. CUSTOMER ACKNOWLEDGEMENT

By using RepairX Services, the customer acknowledges that they have:

• Read and understood these Terms & Conditions.
• Provided accurate information.
• Understood the repair approval and pricing process.
• Been advised to back up important data.
• Understood the applicable warranty conditions.
• Understood the 15-day delivery rule.
• Understood the 90-day device custody period.
• Understood the ₹100 Welcome Bonus and its 30-day validity.
• Agreed to the applicable Terms & Conditions.

39. CONTACT REPAIRX

For questions, complaints, service requests, or support:

RepairX
📞 Customer Support: 9897344005
💬 WhatsApp: 9897344005
📧 Email: repairx40@gmail.com
🌐 Website: repairx.online

Repair Center:
Shop No. 85, Opp. Girls Primary School,
Aya Nagar, New Delhi, Delhi – 110047

© 2026 RepairX. All Rights Reserved.